Hilton Yala Resort ★★★★★

Comfort, cleanliness and perfect for relaxation

Breakfast (no buffet)

Everything was absolutely amazing!! From staff, location (within the bufferzone of Yala park), the ambiance, the rooms where so well decorated and clean, pool, food, just everything. Special thanks to Praneeth who is the Ranger on sight and made our safari extra special and Executive chef Jerome, he provided us with the best breakfast and dinner

Nothing, that we couldn’t stay longer ;)

One of the most beautiful places I have ever stayed. The staff were extremely attentive, we didn’t lift a finger while we were there. They take you on buggies around the property due to the wildlife which was a nice touch. The room was huge and had every amenity you could think of. Overall, I was gobsmacked by how amazing it was, 10/10!!!

Nothing it was PERFECT

Probably one of the nicest room we’ve ever stayed in, very spacious and amazing amenities.

Unfortunately the nice room is let down by most other things in this hotel. - staff: although on the whole very welcoming and friendly, some of the front office staff unfortunately are not well trained, it took us nearly 30 minutes to check out because I was paying in US$ and it seems they weren’t sure how to process the payment and exchange rate. - facilities: there is a decent pool, spa and gym, but for families with kids there’s absolutely nothing to do in the evening. - food: both dinner and breakfast are a la carte, which is not ideal after a long day of Safari. The food itself is hit and miss though the chef is very friendly and made an effort to welcome us upon arrival. We had to wait for around 5 minutes to be seated at breakfast as the restaurant was as full which is understandable and happens in plenty of hotels, but the fact that there was a large table which was ‘reserved’ and we were told we couldn’t use as a group was coming shortly and only to see it still unused when finished eating was quite disappointing. - general lack of attention to customers: during one night stay we encountered multiple instances that made the experience rather negative- i.e., buggy taking 20 minutes to get to our room for check out, being charged for a broken water glass in the room (this in particular was shocking to me, the charge was only ~ $3 but it was rather odd to be asked to pay for something that was broken by accident). It’s a real shame that the amazing experience of the rooms does not cascade to other parts of the property, I hope that it was just our bad luck that we had these somewhat underwhelming encounters with the staff as I really wanted to like this hotel (esp as a loyal Hilton member) but I just couldn’t.